Privacy Policy

1. Introduction

Netlabs Limited (Company ID: 79316092), located at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, HONG KONG ("we", "us", or "our") operates Reviewz (the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information: We collect information that identifies you as an individual, including:

• Name and contact information (email address, phone number)
• Business information (company name, business address)
• Account credentials (username, password)
• Payment information (processed securely through Stripe)
• Communication preferences

2.2 Business Data: Information related to your use of the Service, including:

• Reviews and review responses
• Customer feedback and ratings
• Platform integration data
• Widget configuration and display settings

2.3 Technical Information: We automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the Service
• Account Management: To create and manage your account
• Payment Processing: To process transactions through our payment processor, Stripe
• Communication: To send you service-related notifications, updates, and marketing communications (with your consent)
• AI Processing: To generate automated review responses using AI technology
• Analytics: To analyze usage patterns and improve our Service
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Payment Information

All payment transactions are processed through Stripe, a third-party payment processor. We do not store your complete credit card information on our servers. Stripe's use of your personal information is governed by their privacy policy.

We may store limited payment information such as the last four digits of your card and expiration date for account management purposes.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., Stripe for payment processing, cloud hosting providers, analytics services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: