Frequently Asked
Questions

Our AI analyzes your brand voice, review sentiment, and context to generate authentic, personalized responses. You can customize tone, review before posting, and the AI learns from your feedback to improve over time. Responses are generated in seconds and maintain consistency across all platforms.

Reviewz monitors Google Reviews, Yelp, Facebook, Trustpilot, TripAdvisor, Amazon, and 50+ other platforms. We aggregate all reviews into a single dashboard with real-time notifications, sentiment analysis, and automated response suggestions for each platform.

Yes! Our widgets are fully customizable with your brand colors, fonts, layouts, and display preferences. Choose from carousel, grid, or badge styles. Filter by rating, platform, or date. All widgets are responsive, load fast, and include schema markup for SEO benefits.

Review Automation includes auto-responses based on rules you set, scheduled review requests via email/SMS, automatic sentiment tagging, escalation alerts for negative reviews, review request campaigns, and integration with your CRM. Set it once and let it run on autopilot.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can test AI responses, monitor reviews, set up automation, and embed widgets. Cancel anytime during the trial with no charges.

We'll notify you when you're approaching your limits. You can upgrade anytime to a higher tier, or purchase add-on credits for extra reviews. We never stop monitoring your reviews—you'll just need to upgrade to continue using AI responses and automation features.

Absolutely. Upgrade or downgrade your plan anytime from your dashboard. Changes take effect immediately with prorated billing. Cancel anytime with no penalties—you'll retain access until the end of your billing period. We also offer annual plans with 20% savings.

Yes! Our Enterprise plan includes custom pricing for high-volume businesses, multi-location franchises, and agencies. You'll get dedicated support, custom integrations, white-label options, API access, and volume discounts. Contact our sales team for a custom quote.

Most customers are up and running in under 10 minutes. Simply connect your review platforms using OAuth (no technical skills needed), customize your AI settings, and you're done. Our onboarding wizard guides you through each step with helpful documentation and live chat support.

Yes! Reviewz integrates with Slack, Microsoft Teams, Zapier, HubSpot, Salesforce, Mailchimp, and 100+ other tools via API and webhooks. Receive notifications in your preferred channels, sync customer data with your CRM, and trigger automated workflows based on review activity.

Absolutely. Our widgets work with WordPress, Shopify, Wix, Squarespace, Webflow, custom HTML sites, and any platform that allows JavaScript embeds. Just copy-paste a single line of code, or use our no-code plugins for popular platforms. Mobile-responsive and SEO-optimized.

Yes! Our RESTful API is available on Professional and Enterprise plans. Access review data, trigger AI responses, manage automation rules, and build custom workflows. Full documentation, SDKs for popular languages, and webhook support included. Rate limits scale with your plan.

We use bank-level 256-bit SSL encryption for all data in transit and at rest. Our infrastructure is hosted on AWS with SOC 2 Type II compliance. Regular security audits, penetration testing, and automated vulnerability scanning ensure your data stays protected. We never sell or share your data.

Yes, we're fully compliant with GDPR, CCPA, and other major privacy regulations. We provide data processing agreements, allow customers to export or delete data anytime, and maintain detailed audit logs. Our privacy policy is transparent and we conduct regular compliance reviews.

Only authorized users in your account can access your data. You control permissions with role-based access (admin, manager, viewer). Our support team can only access your account with explicit permission for troubleshooting. All access is logged and auditable. Data is isolated per account with no cross-contamination.

You can export all your data (reviews, responses, analytics) before canceling. After cancellation, we retain your data for 30 days in case you want to reactivate. After 30 days, all data is permanently deleted from our systems. You own your data—we're just the custodian.

Not at all! Reviewz is designed for non-technical users. Our visual interface, drag-and-drop builders, and one-click integrations make setup simple. For widget embedding, just copy-paste a code snippet. We provide comprehensive documentation, templates, and 24/7 support to help you every step of the way.

All plans include email support with 24-hour response time. Professional plans get live chat support. Enterprise customers receive dedicated account managers, priority phone support, and custom onboarding. We also offer a comprehensive knowledge base, video library, and community forum.

Yes! We offer free migration assistance for Professional and Enterprise plans. Our team will help you import historical review data, recreate automation rules, and set up integrations. Most migrations are completed within 48 hours with zero downtime or data loss.

During setup, you'll provide brand guidelines, tone preferences (professional, friendly, casual), and sample responses. The AI learns from your edits and approvals. You can set response templates, blacklist phrases, and adjust formality levels. The more you use it, the better it gets at matching your unique voice.