Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which Netlabs Limited (Company ID: 79316092), located at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, HONG KONG ("we", "us", or "our") provides refunds for Reviewz (the "Service").

We are committed to customer satisfaction and have established this policy to ensure transparency in our refund process. All payments are processed securely through Stripe.

2. Free Trial Period

We offer a free trial period for new users to evaluate the Service before committing to a paid subscription. During the free trial:

• You will not be charged unless you choose to continue with a paid subscription
• You can cancel at any time during the trial period without any charges
• If you do not cancel before the trial ends, you will be automatically charged for the selected subscription plan
• You will receive a notification before the trial period ends

3. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time paid subscribers. This guarantee applies under the following conditions:

• You are a first-time paying customer (not applicable to renewals or upgrades)
• You request a refund within 14 days of your initial payment
• You have not violated our Terms of Service
• You have not engaged in fraudulent or abusive behavior

If you meet these conditions, you are eligible for a full refund of your subscription fee.

4. Subscription Cancellation

4.1 How to Cancel: You can cancel your subscription at any time through your account settings or by contacting our support team.

4.2 Access After Cancellation: Upon cancellation, you will retain access to the Service until the end of your current billing period. No refund will be provided for the remaining days of your current billing cycle.

4.3 No Automatic Renewal: After cancellation, your subscription will not automatically renew, and you will not be charged for subsequent billing periods.

4.4 Reactivation: You may reactivate your subscription at any time by logging into your account and selecting a subscription plan.

5. Refund Eligibility

Refunds may be granted in the following circumstances:

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@reviewflow.com
2. Include your account email address and subscription details
3. Provide a brief explanation for your refund request
4. Include any relevant documentation (for technical issues or billing errors)

Our team will review your request and respond within 3-5 business days.

7. Refund Processing

7.1 Processing Time: Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

7.2 Refund Method: Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

7.3 Payment Processor Fees: Please note that payment processing fees charged by Stripe are non-refundable. The refund amount may be slightly less than the original charge due to these fees.

7.4 Currency Conversion: If your original payment was made in a currency different from USD, the refund amount may vary slightly due to currency exchange rate fluctuations.

8. Chargebacks and Disputes

8.1 Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact us to resolve the issue. We are committed to working with you to find a satisfactory solution.

8.2 Chargeback Consequences: Initiating a chargeback without first contacting us may result in:

• Immediate suspension or termination of your account
• Loss of access to the Service and all associated data
• Inability to create new accounts in the future
• Legal action to recover costs associated with fraudulent chargebacks

8.3 Dispute Resolution: We will work with you and our payment processor to resolve any payment disputes fairly and efficiently.

9. Plan Changes

9.1 Upgrades: If you upgrade your subscription plan, you will be charged the prorated difference for the remainder of your current billing period. No refunds are provided for upgrades.

9.2 Downgrades: If you downgrade your subscription plan, the change will take effect at the start of your next billing period. No refunds or credits are provided for downgrades.

10. Service Interruptions

In the event of extended service interruptions or outages caused by us:

• We will work diligently to restore service as quickly as possible
• You may be eligible for a prorated credit or refund for the affected period
• Eligibility will be determined on a case-by-case basis
• Scheduled maintenance and brief interruptions do not qualify for refunds

11. Annual Subscriptions

For annual subscription plans:

• The 14-day money-back guarantee applies to the full annual payment
• After the 14-day period, no refunds will be provided for the remaining subscription period
• You may cancel at any time, but will retain access until the end of the annual period
• No prorated refunds are available for annual subscriptions after the 14-day period

12. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis for extraordinary circumstances. Such exceptions are at our sole discretion and do not create any obligation for future similar situations.

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Information

For refund requests or questions about this policy, please contact us: